1Introduction & Policy Overview
This Privacy Policy applies to all users of the 9x99 gaming platform. We believe your personal information is your own asset, and protecting it is our responsibility. When you register, make transactions, or use any of our services on 9x99, we collect certain information. In this policy, we transparently explain what information is collected, why it is collected, and how it is kept secure.
Our Privacy Policy complies with international data protection standards, including GDPR and applicable data protection legislation. Protecting your data at 9x99 is our highest priority.
Important: If you have any questions after reading this policy, please contact our support team. We provide 24/7 support.
2What Information We Collect
9x99 collects your information from various sources. Some is provided directly by you — for example, during registration — while other information is collected automatically, such as browsing data. Full details are outlined below.
Information You Provide Directly
- Full name, email address, phone number, and residential address
- Date of birth (for age verification)
- National ID or passport number (for KYC verification)
- Mobile banking / bank account details (for transactions)
- Security question answers and passwords
- Profile picture and other optional profile information
Automatically Collected Information
- IP address and device information (type, operating system)
- Browser type and version
- When and where you visited 9x99
- Information collected via cookies and web beacons
- Clicks, scrolls, and other user behavior
- Geolocation data (if you grant permission)
Information received from third parties
In some cases, we may also receive information from third parties:
- Transaction information from payment processors
- KYC verification information from banks and financial institutions
- Your friend's information via the referral program (with their consent)
3How We Use the Information We Collect
9x99 uses the information we collect for the purposes listed below — always with your interests in mind and in compliance with applicable legal obligations.
| Purpose of use | Description |
|---|---|
| Account Management | Registration, login, identity verification, and profile updates |
| Transaction Processing | Deposits, withdrawals, and other financial transactions |
| Game services | Playing games, recording scores, and awarding prizes |
| Security and fraud prevention | Detecting suspicious account activity |
| Contact | Notifying you about customer support, bonus announcements, and updates |
| Legal Compliance | Complying with legal and regulatory requirements |
| Improving Our Services | Analyzing and improving the user experience |
Marketing and personalized offers
With your consent, we may send you emails or SMS messages about special offers, new games, and promotional campaigns. You can opt out of these communications at any time.
4Who We Share Your Information With
9x99 does not sell your personal information or provide it to advertising agencies. We share data with select trusted partners only when required to deliver specific services.
Trusted partners
- Payment processors: To process transactions securely. They comply with international security standards.
- Banks & Financial Institutions: For KYC verification and transaction confirmation.
- Hosting Provider: For website and data storage services.
- Customer support tools: To respond to your questions and inquiries.
- Analytics services: To understand user behavior (without any personally identifiable information).
Legal Requirements
9x99 may be required to disclose your information upon receiving a valid order from a court or regulatory authority. Disclosure may also occur to prevent security threats or fraud.
Security Commitment: All partners sign a data protection agreement with us. They may only use your data for the purposes outlined in that agreement — nothing else.
5How We Keep Your Information Secure
9x99 uses advanced technology and ongoing security measures to keep your information safe. No digital system can guarantee 100% security, which is why we continuously work to strengthen our defenses.
Technical security measures
- 256-bit SSL Encryption: All data transmission occurs through encrypted channels.
- Firewall: Prevents unauthorized access.
- Multi-Factor Authentication: Further strengthens account security.
- Regular backups: Reduces the risk of data loss.
- Server Security: Protection at both physical and digital levels.
Administrative and human safeguards
- Only authorized staff can access customer data.
- All employees have signed confidentiality agreements.
- Regular security training is provided.
- Annual third-party security audits are conducted.
Your Responsibilities: Keep your password strong and never share it with anyone. Always make sure your session is properly closed when you log out.
6Cookie policy and online tracking
Cookies are small data files stored on your device. 9x99 uses cookies for various purposes — some are essential, others are optional.
Types of cookies
| Cookie type | Purpose | Is it mandatory? |
|---|---|---|
| Session Cookies | Keeping you logged in | Yes |
| Security cookies | Fraud prevention and protection | Yes |
| Preference cookies | Remembering language and display preferences | No (but convenient) |
| Analytics cookies | Understanding user behavior | No |
| Marketing cookies | Displaying personalized advertisements | No |
Your cookie preferences
You can manage your cookie preferences in your browser settings at any time. Please note that disabling essential cookies may affect the functionality of some services. When you first visit 9x99, we will ask for your consent regarding cookies.
7Your Data Rights
You have rights under international data protection law. 9x99 respects and upholds all of these rights.
How to Exercise These Rights
To exercise any of the rights listed above, please contact our support team. Your request will be processed within 30 days. For complex requests, additional time may be required (not exceeding 60 days).
8How Long We Retain Your Information
9x99 retains your information only for as long as necessary. Even after account closure, certain data may be kept for a defined period to meet legal requirements.
Data retention period
- Active Account: All data is retained for the duration your account remains active.
- Transaction Records: At least 7 years for financial and tax purposes.
- Customer support contact: Up to 3 years (for dispute resolution).
- Security logs: 6 months to 1 year.
- Marketing Data: Until you withdraw your consent.
Following account closure, personal information is generally deleted within 3 months. This period may be extended where required by law.
9Contact Us
If you have any questions about this Privacy Policy or any concerns regarding your data, please reach out to our support team. We are available 24/7.
Ways to Contact Support
- Live Chat: Start from the bottom-right corner of any page on the website.
- Email: [email protected] (typically responds within 24 hours).
- FAQ Page: Answers to Common Questions View Here।
Data Protection Officer: 9x99 has a dedicated Data Protection Officer who oversees all privacy-related matters.
10Policy changes and updates
We may update this Privacy Policy from time to time in response to new regulations, technology changes, or updates to 9x99's services. For significant changes, we will notify you by email or via a notice on the platform. You can always find the "Last Updated" date at the top of this page.
- This policy was last updated in January 2026.
- For significant changes, we will provide at least 14 days' notice.
- Continued use of the platform after any changes will be considered acceptance of the updated policy.
Previous versions: If you need a copy of a previous version of our Privacy Policy, please contact support. We keep archived copies.
FAQ — Privacy & Data Protection
Answers to the most frequently asked questions about privacy