Important notice: These terms and conditions constitute a legal agreement for use of the 9x99 platform. By registering or using the platform, you agree to all of these terms.
1Introduction & Applicability
9x99 (hereinafter referred to as the "Platform", "we", or "9x99") is an internationally licensed online gaming service. These terms and conditions apply to the 9x99 website, mobile version, and all associated services.
By accessing the 9x99 website, creating an account, or playing any game, you automatically agree to these terms and conditions. If you do not agree, please refrain from using the platform.
These terms and conditions were written in Bengali to make them easily accessible for users in Bangladesh. However, the English version shall be considered authoritative in the event of any legal dispute.
- These terms and conditions apply to all services on the 9x99 platform
- By registering, you agree to be bound by these terms
- 9x99 reserves the right to amend these terms and conditions at any time
- Notices of changes will be published via email or on the platform
- Continued use of the platform after any changes constitutes acceptance of the updated terms
2Account registration and verification
Opening an account with 9x99 is completely free. However, accurate and truthful information is mandatory at registration. 9x99 reserves the right to close any account and forfeit deposited funds if false information is provided.
Key Registration Requirements
- Each individual may open one account only
- Multiple accounts from the same device or IP address are prohibited
- Account information must be kept up to date at all times
- Keeping your account password confidential is the user's responsibility
- Transferring or selling an account to a third party is prohibited
- Any unauthorized access to an account must be reported to support immediately
KYC verification process
KYC (Know Your Customer) verification must be completed before a withdrawal can be made. This may require submitting a copy of your national ID or passport along with proof of address. The KYC process is carried out for your own protection.
Please note: Withdrawal requests cannot be processed until KYC verification is complete. The verification process is typically completed within 24–48 hours.
3Age Verification & Legal Eligibility
9x99 is an adult gaming platform. No one under the age of 18 is permitted to use this platform. This is a non-negotiable part of our policy.
Warning: If underage use is suspected, 9x99 may request proof of age at any time. Failure to verify age will result in account closure and forfeiture of deposited funds.
- Providing an accurate date of birth at registration is mandatory
- A government-issued ID may be required for verification
- Accounts found to belong to minors will be closed immediately
- Parents are encouraged to monitor and manage their children's device usage
4Deposit & Withdrawal Policy
Deposits and withdrawals at 9x99 are simple and secure. We support transactions via mobile banking and bank transfer. All transactions are processed through a secured SSL connection.
Deposit Rules & Guidelines
| Subject | Description |
|---|---|
| Minimum Deposit | Applicable limits will be displayed |
| Processing Time | Instant to 30 minutes |
| Method | Mobile Banking, Bank Transfer |
| Currency | Bangladeshi Taka (BDT) |
Withdrawal rules and guidelines
- KYC verification must be completed before a withdrawal
- Withdrawals must be made via the same deposit method (where applicable)
- Wagering requirements must be met before withdrawing bonus winnings
- Unusual transactions may be subject to additional verification
- 9x99 reserves the right to cancel a withdrawal request if fraud is suspected
Fast Withdrawal: At 9x99, most withdrawal requests are processed within a few minutes to a maximum of 24 hours. In exceptional circumstances, processing may take up to 72 hours.
5Bonus & Promotion Terms
9x99 offers a range of bonuses — welcome bonuses, reload bonuses, cashback, and loyalty rewards. Each bonus has specific terms that should be read carefully before claiming.
General Bonus Terms
- Each bonus has its own wagering requirement — details are listed on the offer page
- Wagering must be completed within a specified timeframe after a bonus is claimed
- Some games do not contribute — or only partially contribute — toward bonus wagering requirements
- Bonuses cannot be combined with other bonuses (where applicable)
- If bonus abuse is detected, the bonus will be cancelled
- 9x99 reserves the right to modify or cancel any bonus offer
Special conditions for the welcome bonus
The welcome bonus for new players applies to the first deposit only. A specific promo code may be required to activate the bonus. The welcome bonus can only be claimed once — attempting to claim it again by opening a new account will be treated as bonus fraud.
6Gaming policy and fairness
All games at 9x99 are powered by RNG (Random Number Generator) technology, which is regularly audited by international testing bodies to ensure that every game outcome is completely random and unbiased.
- The RTP (Return to Player) rate for all games is publicly disclosed
- No one can predetermine the outcome of a game
- If a game is interrupted due to a technical issue, the bet will be refunded
- Game state is saved on the server in the event of a disconnection
- In live games, the dealer's decision is final
- Winnings obtained by exploiting game bugs or software errors will be voided
Game fairness guarantee: The RNG system at 9x99 is certified by iTech Labs or an equivalent internationally recognized body. For any questions about game fairness, please contact our support team.
7Prohibited Activities
Certain activities are strictly prohibited to protect the integrity of the 9x99 platform. Violations may result in permanent account closure and legal action where necessary.
Strictly prohibited: If a user is found to have engaged in any of the activities listed below, their account will be immediately closed and deposited funds may be forfeited.
- Transactions involving money laundering or illegal funds
- Creating multiple accounts to exploit bonus offers
- Hacking game software or exploiting bugs or glitches
- Using bots or automated software to play games
- Colluding with other players to manipulate game outcomes (Collusion)
- Fraud through chargebacks or payment disputes
- Harassment or inappropriate conduct toward other users on the platform
- Managing an account on behalf of a minor
8Account closure and suspension
Either 9x99 or the user may close an account at any time. Users who wish to close their account should contact the support team. Self-exclusion requests can also be submitted through support.
Reasons 9x99 may close an account
- If the Terms & Conditions are violated
- Registering with false information
- When a user participates in illegal activities
- Extended inactivity (notice will be given after a specified period)
- When required by a court or regulatory authority
Balance after account closure
Under normal circumstances, your verified balance will be returned if your account is closed. However, if the closure is due to a breach of our Terms & Conditions, any bonus-related winnings may be forfeited. Original deposits are generally refunded, but only after the investigation has been completed.
9Liability Limits & Dispute Resolution
9x99 makes every effort to ensure the quality of its services. However, 9x99's liability has limits in certain circumstances.
9x99 is not liable when
- When a game is interrupted due to loss of internet connection
- If a transaction is delayed due to issues with a third-party payment provider
- When a service disruption occurs due to force majeure
- If a user shares their login credentials with another person
Dispute Resolution Process
For any dispute or complaint, contact the 9x99 support team first. The support team will attempt to resolve the matter within 72 hours. If unresolved, an independent arbitration process will be followed.
Our commitment: 9x99 believes all disputes should be resolved honestly and fairly. Every concern you raise matters to us.
10Changes, Updates & Contact
9x99 reserves the right to update these terms and conditions at any time. For significant changes, notice will be given via the registered email or on the platform. Continued use of the platform after any changes constitutes acceptance of the updated terms.
- The date of any changes will be noted at the top of the page
- At least 14 days' notice will be given for major changes
- May take immediate effect in the case of urgent changes
- Archives of previous Terms & Conditions are available upon request
Contact Information
If you have any questions about our Terms & Conditions, please reach out to our support team. We are available in Bengali 7 days a week, 24 hours a day.
- Live Chat: Available at the bottom-right corner of any page on the website
- Email: [email protected] (response typically within 24 hours)
- FAQ page: for answers to common questions Click here
Frequently Asked Questions — Terms & Conditions
Answers to the most frequently asked questions from players about the Terms & Conditions